Last Updated: May 12, 2025
Thank you for shopping with Soul Relief! Please read our shipping policy carefully to understand how we process and ship your orders.
Order Processing Time
Shipping Methods & Delivery Times
We offer flat rate, standard shipping with a 3-7 business day delivery window.
Please note, delivery times are estimates and may vary based on carrier conditions, location, and other factors beyond our control.
Shipping Rates
We offer flat rate shipping to the United States for $5.
Shipping Restrictions
Currently, Soul Relief ships products within the United States only. We do not ship internationally or to U.S. territories
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking information to update.
Address Accuracy
Please ensure your shipping address is correct at checkout. Soul Relief is not responsible for packages shipped to incorrectly provided addresses. If you notice an error in your shipping details, please contact us immediately at info@getsoulrelief.com. We will attempt to make corrections if your order has not yet shipped.
Lost, Stolen, or Damaged Packages
If your order arrives damaged or is missing items, please contact us at info@getsoul.com within 72 hours of delivery. Include your order number and photographs of damaged items to expedite your claim. For lost or stolen packages, please reach out to us directly, and we will work with the shipping carrier to resolve the issue.
Holidays & Peak Season
Shipping and delivery times may be extended during holidays or peak shopping seasons. We appreciate your patience during these times and encourage ordering early.
Contact Us
For any questions or concerns regarding shipping, please contact us:
Soul Relief
Email: info@getsoulrelief.com
Website: getsoulrelief.com
